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Order and Shipping Questions:

What are the international shipping options available, and what are the associated costs for different countries?

At Vibe Geeks, we're thrilled to serve our customers across 16 different countries. To make your shopping experience seamless, we offer FREE SHIPPING on all our products, regardless of your location. That's right! No need to worry about calculating shipping costs; we've got it covered for you.

For specific shipping times and any other country-specific details, please refer to our 'Shipping Information' page or get in touch with our customer service team. We're always here to help ensure your shopping experience is smooth and enjoyable.

What are the timelines we should be expecting from ordering to delivery?

When you place an order with Vibe Geeks, we're committed to ensuring a swift and smooth delivery process. Here's a general breakdown of the timelines you can expect from ordering to delivery:

Order Confirmation: Immediately after placing your order, you'll receive an order confirmation email. This confirms that we've received your order in our system.

Order Processing: Within [ "24-48 hours"], your order will be processed and prepared for shipment. During this time, our team ensures that the items are in stock and ready for dispatch.

Shipment Dispatch: Once your order is processed, it will be handed over to our shipping partners. You'll receive a shipment confirmation email with tracking details within ["24 hours"] of this step.

Transit Time: Depending on your location and the specific products ordered, the transit time can vary. Generally, you can expect:
Table of Country and Delivery Time Frame

Delivery: Once the package reaches your location, the local courier will either call or send an email to coordinate the delivery. Ensure someone is available to receive the package to avoid any delays.

Post-Delivery: After receiving your order, if you have any concerns or feedback, please reach out to our customer service team within 3 Days.

Please note that these are general estimates, and actual timelines might vary based on specific products, locations, and external factors like customs processing and any unforeseen circumstances. Always refer to the tracking link provided in your shipment confirmation email for real-time updates on your order's status.

What countries do you currently ship to, and are there plans for expanding your global reach?

At Vibe Geeks, we're currently shipping to a diverse range of countries to ensure our unique and high-quality products reach as many customers as possible. Here's a list of the countries we currently ship to:

New Zealand
United Arab Emirates
United Kingdom
United States

We're always looking to expand our global reach and bring our curated collection to even more customers worldwide. While we haven't announced immediate plans for additional countries, we're continuously evaluating opportunities to serve new regions. Stay connected with us through our website and social media channels for any announcements regarding our global expansion!

If there's a specific country you'd like us to consider for future shipping, please reach out. We greatly value our customers' feedback and always consider it in our expansion plans.

Is order tracking available for international shipments, and how can I access it?

Yes, order tracking is available for all international shipments at Vibe Geeks. Once your order is processed, you will receive an email containing a tracking link. This link will redirect you to a third-party application where you can monitor the status and progress of your shipment in real time.

For the best tracking experience, we recommend accessing the link from a desktop device. This ensures you get a comprehensive view of your order's journey and estimated delivery time.

If you encounter any issues or have questions about tracking your order, please don't hesitate to contact our customer service team at We're here to assist and ensure your shopping experience is seamless from order to delivery.

What is your policy for lost or damaged international shipments, and how is it handled?

At Vibe Geeks, we understand the importance of ensuring that your order reaches you in perfect condition. Here's how we handle lost or damaged international shipments:

Damaged Shipments: If you receive a product that has been damaged during transit, please contact our customer service team within 3 days of receiving the item. Provide us with a detailed description of the damage, and if possible, include photographs. Once we verify the damage, we'll either send you the best resolution of the issue and do the needful based on your preference.

Lost Shipments: If your order hasn't arrived within the estimated delivery time, please allow an additional few days as sometimes there can be minor delays due to customs processing or other external factors. If after this period your order still hasn't arrived, contact our customer service team. We'll investigate the matter, and if we determine that the package is indeed lost, we'll send out the best possible resolution of the issue and do the needful based on your preference.

Tracking and Communication: Always refer to the tracking link provided in your shipment confirmation email to monitor the status of your order. If the tracking information indicates any issues or if it hasn't been updated for an extended period, please reach out to us.

Responsibility: We take full responsibility for ensuring that your order is packed securely and handed over to reliable shipping partners. However, once the package is with the shipping carrier, certain aspects are beyond our control. Rest assured, we'll always work diligently to resolve any issues that arise during transit.

Contacting Us: Our customer service team is always here to help. If you have concerns about your shipment, please contact us at "" or through our website's Contact Form.

Your satisfaction is our top priority, and we're committed to ensuring that every purchase you make with us is a positive experience. If you face any issues, we promise to address them promptly and fairly.

Will all my shipments arrive together if I order multiple products?

If you order multiple products from Vibe Geeks, they may not always arrive together. Due to our commitment to ensuring timely delivery and depending on the availability of the products, items from the same order might be packed and shipped separately. This means they could arrive at different times, especially if they're sourced from different locations or if there are specific packaging requirements for certain products.

Always refer to the tracking links provided in your shipment confirmation emails to monitor the status of each item in your order. If you have any concerns or questions about your shipments, please don't hesitate to contact our customer service team at We're here to assist and ensure you're kept informed about your order's progress.

Returns and Refunds:

What is the return policy for international orders, and does the return window vary by country?

For international orders at Vibe Geeks, we offer a 14-day return policy. This means you have 14 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

However, for merchandise shipped into the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification, as part of the European Union's 14-day cooling off period.

To initiate a return, contact us at If your return is accepted, we'll provide a return shipping label and further instructions. Items returned without prior communication will not be accepted.

What is the process for initiating an international return, and what are the key steps involved?

Initiating an international return with Vibe Geeks is straightforward. Here are the key steps involved:

Contact Us: Reach out to our customer service team at within 14 days of receiving your item to request a return.

Provide Details: In your email, include your order number, the item(s) you wish to return, and the reason for the return. If the item is damaged or incorrect, it's helpful to attach photographs for clarity.

Eligibility Check: Ensure your item is eligible for return. It should be unused, in its original condition, and in the original packaging. Remember, certain items like intimate/sanitary goods, health and personal care products, and some others are exempt from returns.

Return Instructions: Once your return request is approved, we'll provide you with detailed instructions on how to send the item back, including the return address and any other necessary information.

Packaging: Securely pack the item in its original packaging, ensuring all accessories, manuals, and other included items are enclosed.

Shipping: Ship the item using a traceable shipping method. For 'Change of Mind' returns, the return shipping cost is borne by the buyer. It's advisable to keep a copy of the shipping receipt and tracking number for your records.

Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.

Refund Processing: After inspection, we'll notify you about the approval or rejection of your refund. Approved refunds will be processed as fast as possible, and the amount will be credited to your original payment method.

Stay Updated: If you have any questions or concerns during the return process, our customer service team is always available to assist and provide updates.

Remember, it's essential to initiate the return process promptly and adhere to the guidelines to ensure a smooth return and refund experience.

What are the criteria for a refund on international purchases?

For international purchases made through Vibe Geeks, the criteria for a refund are as follows:

Return Window: The item must be returned within the 14-day return policy from the date of receipt.

Item Condition: The item should be unused, in the same condition that you received it, and in its original packaging.

Proof of Purchase: We require a receipt or proof of purchase to process the refund.

Exclusions: Certain items are exempt from being returned and, consequently, from refunds. This includes intimate or sanitary goods, health and personal care items, perishable goods, custom products, and personal care goods like beauty products. Additionally, hazardous materials, flammable liquids, gases, sale items, and gift cards are non-refundable.

Damaged or Incorrect Items: If your order arrives damaged, faulty, incomplete, or incorrect, you should contact us at within 3 days of receiving the package. After verification, such items are eligible for a refund.

'Change of Mind' Returns: Items returned due to a change of mind must meet all the return criteria, including being in a saleable condition with all original packaging and tags intact. Note that while the item's price may be refunded, original shipping charges and any applicable restocking fees will not be refunded for 'change of mind' returns.

Inspection: Upon receiving the returned item, our team will inspect it. Refunds are processed based on the item's condition and adherence to our return criteria.

Refund Processing Time: Once approved, the refund will be processed, and a credit will be applied to your original payment method within 7 business days.

It's essential to ensure that your return adheres to these criteria to facilitate a smooth refund process. If you have any questions or uncertainties, our customer service team at is always available to assist.

How can international customers contact your customer support team regarding a return or refund?

International customers can easily reach out to Vibe Geeks' customer support team for any queries regarding returns or refunds through the following means:

Email: The most direct way to contact us is by sending an email to Please include your order number, details of the item(s) you wish to return or get a refund for, and any other relevant information to expedite the process.

Website Contact Form: Visit our website and navigate to the 'Contact Us' page. Fill out the provided form with your details and query, and our team will get back to you promptly.

Our customer support team is dedicated to assisting you and ensuring a smooth return and refund process. We aim to respond to all queries as quickly as possible, depending on the volume of inquiries.
Please note that our customer support team operates from 9 AM to 5 PM NZST. We aim to respond to all queries within our working hours and as promptly as possible. If you contact us outside these hours, we'll get back to you on the next working day.

What are the timelines of the returns and refund process?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.
What does "Split Shipped" mean?

"Split Shipped" refers to an order that is divided into multiple shipments because the order contains items that are either located in different warehouses, have different shipping times, or are not immediately available for dispatch. Instead of waiting for all items in the order to be ready for shipment, parts of the order are shipped as they become available. This ensures that customers receive their products as quickly as possible rather than waiting for every item in the order to be ready for shipping.

For example, if you order three items and two are in stock while one is awaiting restocking, the two available items might be shipped to you first, and the third item will be shipped separately once it becomes available. Each shipment will typically have its own tracking number, allowing you to monitor the delivery status of each part of your order.

Customer Support:

What are the available channels for international customers to contact your customer support team, and are there dedicated teams for specific regions or languages?

For international customers of Vibe Geeks looking to get in touch with our customer support team, here are the available channels:

Website Contact Form: Visit the Vibe Geeks website and navigate to the 'Contact Us' page. Fill out the provided form with your details and query, and our team will respond as soon as possible.

Email: For direct communication or detailed queries, you can email us at

Our primary language for customer support is English. Our dedicated team is based out of New Zealand and operates from 9 AM to 5 PM (NZST) on weekdays. We strive to provide timely and effective assistance to all our customers, ensuring a seamless shopping experience. If you have specific requirements or questions, please don't hesitate to reach out through the mentioned channels.

What are the business hours for international customer support, considering different time zones?

Vibe Geeks' international customer support operates from New Zealand, with business hours from 9 AM to 5 PM (NZST) on weekdays.

For our international customers, considering the time zone differences, here's a general guideline:

US Eastern Time (ET): 5 PM to 1 AM (next day) ET
US Pacific Time (PT): 2 PM to 10 PM PT
Central European Time (CET): 11 PM (previous day) to 7 AM CET
UK Greenwich Mean Time (GMT): 10 PM (previous day) to 6 AM GMT
Singapore Time (SGT): 5 AM to 1 PM SGT
Please note that these are general conversions and might vary slightly due to daylight saving changes. It's always a good idea to use a time zone converter if you're unsure.

If you contact us outside of these hours, rest assured we'll get back to you as soon as we're back online. We appreciate your understanding and patience.

Is there multilingual support available to assist customers from various countries?

Currently, our primary language for customer support at Vibe Geeks is English. Our dedicated team based in New Zealand is proficient in English and will assist you in this language.

As of now, we do not offer multilingual support. However, we understand the importance of catering to a diverse range of customers from various countries. We're always looking to enhance our customer service experience, and multilingual support is something we're considering for the future.

If you have specific language preferences or requirements, please mention them when you contact us, and we'll do our best to accommodate or provide assistance in a manner that's most convenient for you.

What is the typical response time for international customer inquiries?

For international customer inquiries at Vibe Geeks, our typical response time is within 24 hours during our business hours, which are from 9 AM to 5 PM (NZST) on weekdays. We prioritize providing timely and effective assistance to all our customers.

However, please note that during peak times or due to a high volume of inquiries, there might be slight delays. Rest assured, every inquiry is important to us, and we always strive to address each one as promptly and efficiently as possible. If your matter is urgent, mentioning it in the subject or at the beginning of your communication can help in getting quicker attention.

How can international customers escalate an issue if they are not satisfied with the initial response from customer support?

For our international customers, if you find yourself unsatisfied with the initial response from our dedicated customer support team, fret not! We've got your back. Simply escalate the issue by sending an email to, and our experienced team will spring into action to ensure your concerns are addressed promptly and to your satisfaction. Your peace of mind is our priority, no matter where in the world you are.


What forms of international payment do you accept for orders, and are there currency conversion fees?

At Vibe Geeks, we aim to provide a seamless shopping experience for our international customers. For international orders, we accept the following forms of payment:
Our store's main currency is the Australian Dollar and we convert the same basis your geography the moment our system receives your location.
American Express (Amex)
Apple Pay

As for currency conversion fees, these are typically determined by your bank or card provider, not by Vibe Geeks.

When making a purchase in a currency different from your local one, your bank or card provider might charge a fee for converting your money to the required currency.

It's advisable to check with your bank or card provider about any potential conversion fees or foreign transaction charges before making a purchase to avoid unexpected costs.

If you have any further questions or need assistance with your payment, our dedicated customer service team is here to help.

How is the security of customer payment information ensured, especially for international transactions?

Ensuring the security of our customers' payment information, especially for international transactions, is of paramount importance to Vibe Geeks. Here's how we safeguard your payment details:

SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that all data transmitted between the web server and browser remains encrypted. This is a standard security technology that establishes an encrypted link, ensuring that all data passed between the web server and browsers remain private.

PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS). This is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment.

No Storage of Card Details: For added security, we do not store your credit card details on our servers. When you enter your card information, it is processed directly by our payment gateway providers, ensuring maximum security.

Trusted Payment Gateways: We use reputable payment gateways like PayPal, which have their own robust security measures in place to protect sensitive information.

Regular Security Audits: We regularly review and update our security practices and infrastructure. This includes periodic security audits, continuous network scanning, and system upgrades to ensure we're protected against the latest security threats.

Two-Factor Authentication (2FA): For accounts and transactions, we may employ 2FA, which provides an additional layer of security by requiring two types of identification before granting access or processing a transaction.

Fraud Detection: Advanced algorithms and systems are in place to detect and prevent suspicious activities, ensuring that unauthorized transactions are flagged and investigated promptly.

We understand the concerns associated with online transactions, especially when shopping internationally. Rest assured, at Vibe Geeks, we prioritize the security of our customers' data and continuously strive to provide a safe and secure shopping environment. If you have any concerns or questions, our customer service team is always available to assist.

Do you store international customer payment information for future orders, and is it protected under global data privacy regulations?

At Vibe Geeks, the privacy and security of our customers' information are of utmost importance to us. Here's our stance on storing international customer payment information and its protection:

No Storage of Payment Details: We do not store your credit or debit card details on our servers. When you enter your card information, it is processed directly by our payment gateway providers, ensuring maximum security. This means that for every purchase, you'll need to enter your payment details again.

Data Privacy Regulations: We adhere to global data privacy regulations, including the General Data Protection Regulation (GDPR) for our European customers and other relevant data protection laws for different regions. These regulations ensure that personal data is processed in a lawful, fair, and transparent manner.

Customer Consent: Any personal data we do store, like your name, address, or email, is kept with your explicit consent, and you have the right to access, modify, or request deletion of this data at any point.

Data Encryption: Any data we hold is encrypted and stored securely, ensuring it's protected from unauthorized access, alteration, or deletion.

Regular Reviews: We regularly review our data storage and processing practices to ensure they align with global best practices and legal requirements.

In summary, while we aim to provide a seamless shopping experience, we prioritize the security and privacy of our customers' data. We do not store payment details and ensure that any data we hold is protected under global data privacy regulations. If you have any concerns or questions, our customer service team is always available to assist.

What is your policy regarding fraudulent or unauthorized transactions on international orders?

At Vibe Geeks, we take the security of our customers' transactions very seriously, especially when it comes to fraudulent or unauthorized activities. Here's our policy regarding such transactions on international orders:

Immediate Action: Upon detection or notification of a suspicious or unauthorized transaction, we immediately initiate an investigation. We may temporarily suspend the associated account or halt the order processing until the investigation is complete.

Notification: If we detect any suspicious activity, we will promptly notify the customer associated with the transaction to verify its legitimacy.

Refunds: In cases where a transaction is confirmed to be unauthorized or fraudulent, we will process a full refund to the original payment method. This ensures that customers are not held liable for unauthorized activities on their accounts.

Enhanced Security Measures: Post-incident, we may recommend or implement additional security measures for the affected account, such as password resets or two-factor authentication, to prevent future unauthorized access.

Collaboration with Financial Institutions:
We work closely with payment gateway providers and financial institutions to report and address fraudulent activities. This collaboration helps in tracing the origin of the fraud and taking necessary legal actions if required.

Continuous Monitoring: We employ advanced fraud detection algorithms and systems that continuously monitor transactions for any unusual patterns or activities. This proactive approach helps in early detection and prevention of potential fraudulent activities.

Data Protection: We adhere to global data privacy regulations and employ robust encryption methods to ensure that customer data is not easily accessible to malicious entities.

We urge customers to regularly monitor their account activities and notify us immediately if they notice any unfamiliar transactions or suspect unauthorized access. Our dedicated customer service team is always available to assist and address any concerns related to account security or transactions.

Payments & Promotions:

My discount code is not working

If your discount code isn't working, don't worry; we're here to help you resolve the issue swiftly. Please follow these steps to troubleshoot the problem:

  1. Check the Code: Ensure that you have entered the discount code correctly. Codes are case-sensitive, so double-check for any typos or incorrect characters.
  2. Expiration Date: Verify if the discount code has expired. Some codes have limited-time validity, so make sure it's still within the active period.
  3. Terms and Conditions: Review the terms and conditions associated with the discount code. Ensure that your purchase meets the criteria (e.g., minimum order amount) required for the code to be valid.
  4. One-Time Use: Some discount codes are for one-time use only. If you've previously used the code, it may no longer be valid.
  5. Stacking Codes: Check if you're trying to use multiple discount codes on a single order. Typically, only one code can be applied per order.
  6. Contact Support: If you've tried all the above steps and the issue persists, don't hesitate to contact our dedicated customer support team at We'll be more than happy to assist you in resolving the issue and ensuring you get the discount you deserve.

Your satisfaction is important to us, and we'll work diligently to get your discount code working correctly.


Any discount codes used with an order will be split evenly between items as a percentage. So when a refund is processed, you will receive the discounted price as a refund.

Do we have a COD (Cash On Delivery) option available?

No, currently, Vibe Geeks does not offer a COD (Cash On Delivery) option for purchases. We accept payments through Visa, Mastercard, American Express (Amex), PayPal, and Apple Pay. We prioritize the security of online transactions and ensure that our payment methods are safe and reliable for our customers. If you have any concerns or require alternative payment methods, please reach out to our customer service team at for assistance.

Why am I receiving an error while trying to purchase?

Receiving an error code when trying to pay? We know, it's painful. In fact, it's almost as annoying as standing at the gym doors and not being able to get in because you forgot your PIN...

1. Payment Decline: Ensure that the payment details you've entered are correct, including the card number, expiration date, CVV, and billing address. If the issue persists, contact your bank to confirm there are no payment restrictions on your card.

2. Browser Compatibility: Make sure you are using an up-to-date web browser. Outdated browsers can sometimes lead to compatibility issues. We recommend using the latest version of popular browsers like Chrome, Firefox, or Safari.

3. Clear Browser Cache: Clear your browser's cache and cookies, as these can sometimes cause problems during the checkout process. Instructions for clearing your cache can be found in your browser's settings.

4. Disable Browser Extensions: Browser extensions or add-ons can interfere with the checkout process. Temporarily disable them and try again.

5. Network Issues: Slow or unstable internet connections can lead to errors. Ensure you have a stable internet connection, or try using a different network.

6. Incorrect Address: Verify that the shipping and billing addresses you've entered are accurate and match the information associated with your payment method.

7. Cart Contents: Check the items in your cart for availability and any special conditions, such as size, color, or quantity requirements.

If you've tried these steps and still encounter errors, please reach out to our dedicated customer support team at We're here to assist you in resolving the issue and ensuring a smooth shopping experience.

Price Changes

As an online retailer committed to offering our customers the best value, our prices may vary due to factors like demand, stock levels, and promotions. We understand that you may be concerned about price changes after making a purchase.

Several factors can contribute to price adjustments, including fluctuations in foreign exchange rates, increased costs in our supply chain, product improvements, market price shifts, or ongoing sales and promotions.

However, we regret to inform you that once an order has been placed, we are unable to retroactively adjust the price or provide refunds or credits for any price differences. Similarly, we cannot apply discount codes or gift cards to orders that have already been processed.

Please know that these pricing changes are driven by our commitment to offering you the best products at competitive prices without compromising on quality. We sincerely appreciate your understanding and continued support. If you have any other questions or concerns, please don't hesitate to reach out to our dedicated customer support team, and we'll be happy to assist you.

There are a few factors that would cause a price to be amended, such as:

  • Foreign exchange rates
  • Increased costs in our supply chain (supplier or freight-based)
  • Improved product quality, features or hardware
  • A shift in market price points
  • Sales or Promotions


Do you offer international gift-wrapping services for purchased items, and can personalized messages be included for recipients worldwide?

As of now, Vibe Geeks does not offer international gift-wrapping services or the option to include personalized messages for recipients worldwide. Our primary focus is to ensure that your purchased items reach you safely and in the best condition.

However, we understand the importance of gifting and the personal touch that gift-wrapping and personalized messages can add. We are always looking to enhance our services based on customer feedback and needs.

If this is a service you'd be interested in, please let us know. Your feedback is invaluable, and we'll certainly consider it for future updates to our services. For any other queries or special requests, feel free to reach out to our customer service team at

Are international gift cards available for purchase on your website, and how are they delivered to recipients in different countries?

Vibe Geeks does offer international gift cards for purchase on our website. These gift cards are a perfect way to gift your loved ones the freedom to choose products they love.

Delivery of Gift Cards:

Electronic Delivery: Once purchased, our gift cards are delivered electronically via email. The email will contain a unique code and instructions on how to redeem the gift card on our website. This ensures instant delivery without the hassle of shipping, making it convenient for recipients in different countries.

Personalized Message: When purchasing the gift card, you have the option to include a personalized message for the recipient, adding a personal touch to your gift.

No Expiry: Our gift cards have no expiry date, allowing the recipient to use them at their convenience.

Multiple Denominations: Gift cards are available in various denominations, catering to different gifting needs.

Currency Conversion: The value of the gift card will be in the currency of the website's primary region. When used in a different country, the gift card's value will be converted based on the current exchange rate at the time of redemption.

For more details or if you have specific questions about our gift cards, please reach out to our customer service team at They'll be happy to assist you further.

Can international customers purchase items in advance and schedule delivery for specific dates, such as birthdays or holidays, in different countries?

Yes, at Vibe Geeks, we understand the importance of gifting and the nuances it carries across cultures and preferences. To cater to our diverse global audience and to keep our offerings fresh and relevant, we consistently update our product range.

Features include:

Weekly New Arrivals: We pride ourselves on staying ahead of the curve. Every week, we introduce new products to our lineup, ensuring that our customers always have access to the latest trends and unique items that might not be found elsewhere.

Focused Curation: Our team is dedicated to meticulously curating products that resonate with a global audience. We handpick items that not only reflect the latest trends but also have a universal appeal, making them perfect for gifting.

Gift Guides: Periodically, especially during festive seasons or special occasions, we curate gift guides that list products popular among our international customers. These guides can help you choose the perfect gift based on different categories, price ranges, or themes.

Bestsellers: Our website highlights best-selling products, which are often a good indicator of items that are popular and well-received by a broad audience.

Customer Reviews: We encourage our customers to leave reviews and ratings for the products they purchase. Browsing through these can give you insights into the popularity and quality of products, aiding in your gift selection.

Personalized Recommendations: Based on your browsing history and purchase patterns, our website may offer personalized product recommendations, ensuring you find the perfect gift with ease.

Search Filters: Our advanced search filters allow you to narrow down products based on various criteria, helping you find the ideal gift based on the recipient's preferences.

With our ever-evolving product range and a keen focus on curation, we aim to provide an unparalleled shopping experience.

About Vibe Geeks:

Why choose Vibe Geeks?

Choosing Vibe Geeks means opting for a unique shopping experience that stands out in the e-commerce landscape. Here's why Vibe Geeks should be your go-to destination:

Curated Selection: At Vibe Geeks, we don't just offer products; we offer a curated selection of trendy and cool items. Our team is constantly on the lookout for the latest trends and innovative products, ensuring our offerings are always fresh and exciting.

Quality Assurance: We prioritize providing high-quality products that aren't readily available in the mainstream market. If it's not listed on our site, it's either because we haven't found it yet or it doesn't meet our stringent quality standards.

Customer-Centric Approach: Customer satisfaction is at the heart of our operations. From fast and reliable shipping to hassle-free returns and top-notch customer service, we ensure every interaction you have with us is a positive one.

Global Presence: As a sub-brand of Goslash, with a strong track record in countries like New Zealand and Australia, Vibe Geeks carries forward a legacy of trust and reliability to a global audience.

Free Shipping: We understand the nuances of online shopping, and to enhance the experience, we offer free shipping, always. No hidden costs or last-minute surprises.

Diverse Product Range: Whether you're looking for tech gadgets, fashion accessories, home decor, or pet supplies, our extensive and diverse product range ensures you'll find something that resonates with your vibe.

Safe and Secure Shopping: We prioritize the security of our customers' data and transactions. With secure payment gateways and stringent data protection measures, you can shop with peace of mind.

Engaging Shopping Experience: Beyond just shopping, we offer an engaging experience with our focus on storytelling, product histories, and the culture behind each item.

Community Engagement: We're more than just a store; we're a community. Engage with fellow Vibe Geeks enthusiasts, share reviews, and be a part of a global family that shares a passion for the unique and trendy.

Commitment to Innovation: With weekly new arrivals and a focus on curation, we're always evolving, ensuring that our customers have access to the latest and the best.

In essence, choosing Vibe Geeks means choosing a brand that's passionate about enhancing your lifestyle, elevating your vibe, and providing an unparalleled shopping experience. Join us on this exciting journey and discover products that truly resonate with your style and spirit.

Where does Vibe Geeks operate from?

Vibe Geeks operates out of New Zealand. As a sub-brand of &, it carries forward the legacy and reputation of Goslash, a leading online retailer known for delivering high-quality products to customers in New Zealand, Australia, and beyond. Our dedicated team based in New Zealand works diligently to curate, source, and provide the best products and services to our global customer base. If you have any queries or need assistance, you can reach out to our customer service team during their working hours, which are 9 AM to 5 PM NZST, on weekdays.

What are the working hours Vibe Geeks operate in?

Vibe Geeks operates from 9 AM to 5 PM NZST (New Zealand Standard Time) on weekdays. During these hours, our team is actively processing orders, handling customer inquiries, and ensuring smooth operations. If you have any questions or need assistance, reaching out during these hours will ensure a prompt response from our dedicated customer service team.


Can I work as an influencer for the brand and earn out of it?

Absolutely! Vibe Geeks recognizes the value and impact that influencers bring in today's digital age. We're always on the lookout for passionate individuals who resonate with our brand and can help us reach a wider audience.

Here's how you can work as an influencer for Vibe Geeks:

Affiliate Program: We offer an affiliate program where influencers can earn a commission for every sale made through their unique referral link or code. The more you promote, the more you earn!

Collaborations: Depending on the reach and engagement of your platform, we can explore collaboration opportunities. This could be in the form of sponsored posts, product reviews, giveaways, or other promotional activities.

Brand Ambassador: If you deeply resonate with our brand and have a significant following, you might be considered for a brand ambassador role. This would involve more long-term collaboration and exclusive perks.

Content Creation: If you have a knack for creating engaging content, we might collaborate on content creation for our official channels, be it blogs, videos, or social media posts.

Exclusive Access:
As an influencer, you might get early access to our new arrivals and exclusive products, allowing you to introduce them to your audience before anyone else.

Events & Launches: Influencers often get invited to exclusive brand events, product launches, or other promotional activities.

To get started, reach out to our marketing or partnership team with your portfolio, social media handles, and any other relevant details at Our team will review your profile and get back to you with potential collaboration opportunities.

We're excited about the possibility of working together and look forward to exploring how we can mutually benefit from this collaboration!

Is there any referral program that I can take advantage of?

Currently, Vibe Geeks does not have an active referral program in place. However, we are in the process of developing a robust referral program to reward our loyal customers and fans for their advocacy and support. Once launched, this program will offer various benefits and incentives for referring new customers to our brand.

We recommend keeping an eye on our website, newsletters, and social media channels for announcements regarding the launch of our referral program. We're excited about this upcoming feature and believe it will offer great value to our community.

Thank you for your interest, and we appreciate your patience as we work on bringing this program to you! If you have any suggestions or ideas for the referral program, we'd love to hear them. Please feel free to reach out to our team at

Still Facing Issues?

Simply Hit Us an Email at with your Order ID in the Subject line and we will take care of the rest!

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